Product News

Celebrating 5 years of our 5-star Defaqto rating.

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Will Kerr

Our pay-by-mile car insurance does things a little differently to try and offer a better deal for lower mileage drivers…

But to us, a great deal definitely doesn’t mean cutting corners. (In fact, as insurance provider, we’re very keen on going around corners properly). That’s why our policies come with all the cover it takes to earn a Defaqto 5 star rating.  

But what exactly is that?

Defaqto is a well-known independent financial information business that scores insurance products on the coverage they offer. They’re the go-to people if you want to get a clear, unbiased view of the quality of a financial service, with ratings based on cold, hard facts – not opinions.

A bit more the 5 years ago, we had them review our policy and were very proud to receive a 5 Star rating – the highest possible score. We’re in even more proud to say that more than 5 years later, we’ve still got that same top rating. 

What is a Defaqto rating?

The score’s based upon what benefits our policy offers. The 5 star rating means you can be sure you’re not just getting an innovative insurance policy at a good price, but you’re also getting a product that offers a broad range of benefits designed to make your life as easy as possible in the event of a claim.

A spokesperson at Defaqto had this to say about our policy:

“Our Star Ratings assess the level of quality and comprehensiveness of the features and benefits offered by all car insurance policies in the market.

They provide an at a glance view of where a product sits in the market to help consumers make a better informed decision about the product they are purchasing.

By Miles’ car insurance has achieved a 5 Star Rating, as it is one of the best quality propositions on the market.”

What’s covered?

Here are just some of the key product features that you will receive as standard as part of your By Miles policy:

  • A replacement car while yours is being repaired*.
  • Guaranteed No Claims Discount – we’ll never reduce your NCD, even if you have a claim with us.
  • Replacement locks and keys if yours are lost or stolen.
  • If your car is less than 12 months old and it’s written off or stolen, we’ll replace it with a brand new vehicle (as long as the situation matches the terms and conditions of your policy).
  • A 24-hour helpline so you’re never left on your own in the event of an accident.
  • Hotel expenses up to £250 for you and your passengers if you’re in an accident and can’t complete your journey.
  • Coverage for loss of theft of personal belongings in your car (as long as locked in the boot of glove box).
  • Uninsured driver promise – if you’re hit by an uninsured driver you won’t have to pay your excess and your No Claims Discount won’t be affected  (as long as you can supply the make, model and reg of the other car).
  • Misfuelling Cover – we’ll cover the cost of draining your tank and any damage caused to your vehicle as a result of putting the wrong type of fuel in it.

We’re backed by well-known brands

Our pay-by-mile policies are underwritten by a panel of insurers, including U K Insurance. As well as this, we offer optional add-ons. There’s legal cover (just get in touch if you want to add it to your policy) as well as our breakdown product (available to add at an extra cost when you get your quote), which is provided by the RAC.

To make it super simple, at the moment we only offer their highest level of UK cover, so you don’t need to choose between a complicated range of options. The RAC has been around since 1897 so you can be sure they can help you out if you’re ever stuck at the side of the road!

Defaqto 5 Star Car Insurance

Interested in taking out a Defaqto 5 Star rated pay-by-mile car insurance policy with us? Visit our homepage to get a quick idea of your quote in under a minute and see if you could save.

*Repairs must be carried out by a repairer approved by the insurer and replacement cars are subject to availability.