When you’re insured with us, you know exactly how much you’re paying per mile, and how many miles you’ve driven each month. It’s completely upfront – which is just the way we like it.
This Cookie Notice describes how By Miles (“we”, “us”, “our” and “By Miles”) collects, stores and uses information about you in connection with By Miles insurance products and services, including your use of the By Miles websites (the “Sites”) and the By Miles mobile application (the “App”).
Cookies help us distinguish you from other users. They are small text files that are downloaded to your computer or mobile device when you access a website or mobile application. When a cookie is downloaded by you, we refer to it as having been ‘set’.
No, but some are necessary for our site and services to work the way they’re supposed to. We call these ‘Essential’ cookies. These will still be in place, even if you’ve used the cookie banner on our site to reject all non-essential cookies. If you want to, you can remove them by adjusting your browser settings.
In this notice, we’ll describe which cookies are essential, which aren’t, and what they’re all for.
We set cookies for a number of reasons.
For anonymous analysis:
Some of the cookies we set are required to collect one or more pieces of personal data. Personal data we collect includes the following:
To help you manage what cookies you want us to set, we have categorised cookies into two main categories. These are split out as ’Essential cookies’ and ‘Cookies we use to improve our service’.
These cookies are the ones we consider to be necessary for our business and for your experience.
|By Miles||Visit tracking / source and analytics so we can fulfil commercial agreements with our partners.||60 days - 999 days|
|By Miles (quote)||Identifies a quote made on the site so you can recover it.||1 hour|
PAPVisitorID x 2
|By Miles / partners / affiliates||Tracks visits and source of the visit.||60 days - 1 year|
|__cf_bm||Cloudflare||Helps protect our site from bots.||30 minutes|
|Google Analytics||Tracks visitor behaviour while on the site for research purposes.||1 day - 2 years|
|Stripe (payments)||Used to prevent fraud across payments.||30 mins - 1 year|
|_tt_session||Teamtailor||Allows core functionality on our job site.||2 days|
|Zendesk||Used to identify users and enable functionality for our chat widget.||Session - 1 year|
Cookies we use to improve services we offer.
There are cookies we use that aren’t essential to make the services we offer function, but these cookies give us additional information that we can use to help us improve those services. These cookies have been categorised into partners in the table bellow.
If you don’t want these cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to manage cookies using your Internet browser settings, you can check out the ’Help’ section of your internet browser (or alternatively visit http://www.aboutcookies.org).
It’s worth noting that if you do set your Internet browser to reject cookies or otherwise withdraw your consent in relation to cookies, there’s a chance you may not be able to access all of the functions of our website and services.
Amazon Web Services.
We use Amazon’s hosting services so we don’t have to maintain our own servers.
|AWSALBCORS||Load balancing||7 days|
|ab.storage.userId.[your-api-key]||Helps identify who is logged in and match actions to that user.||1 year|
|ab.storage.sessionId.[your-api-key]||Helps identify if the user is starting a new or existing session so we can optimise their experience.||1 year|
|ab.storage.deviceId.[your-api-key]||Helps identify users different devices for device-specific messaging, and differentiate anonymous users.||1 year|
|ab.optOut||Retains localisation of data for Braze, when disableSDK is called.||1 year|
|ab._gd||Temporarily created (and then deleted) to help other cookies work properly.||1 year|
Cloudflare’s cookies help our website to perform reliably and securely.
|__cfruid||Primarily detects bots.||Session|
Datadog helps monitor the performance of our systems and services.
|_dd_s||Allows us to debug systems (e.g. work out what’s going wrong if there’s a technical issue).||15 minutes|
You can find more information about how to manage cookies from Google here:
|_gcl_au||Google Adsense||Measures our marketing efficiency across sites.||Persistent|
|Google Analytics||Tracks user behaviour.||30 minutes - 2 years|
|test_cookie||Google Doubleclick||Ad tracking.||Session|
Microsoft / Bing.
|Collects data on visitor behaviour and for advertising.||1 day - 16 days|
|MUID||Used to ID users across sites and link tracking.||1 year|
We use Lucky Orange for analytics purposes, to help us understand how people are using our website and services, so we can spot technical issues and improve the way our services work.
You can find more information about how to manage cookies from Lucky Orange here:
|_lo_uid||Stores a unique ID.||2 years|
|_lo_v||Logs visitor visits.||1 year|
|_lorid||ID of the session.||30 mins|
You can find more information about how to manage cookies from Facebook here:
|_fbp||(with Trustpilot) Ad delivery via real time bidding (RTB).||3 months|
Spotify is a streaming service. We create Spotify playlists that our members (or anyone else) can enjoy. We share these playlists in a number of ways, which may include links or embedding on our site. Spotify’s cookies enable the functionality of their platform.
|sp_t||Provides functions across pages.||1 year|
|sp_landing||Provides functions across pages.||1 day|
YouTube hosts video content. We embed Youtube videos on some of our pages - usually as a way of sharing helpful information. YouTube’s cookies help them understand how content is performing and tailor their users’ experiences.
|YSC||Tracks views of embedded videos on YouTube pages.||Session|
|yt-remote-device-id||Stores the video preferences of the user using an embedded YouTube video.||Never|
|yt-remote-connected-devices||Stores the video preferences of the user using an embedded YouTube video.||Never|
|yt.innertube::requests||Registers a unique ID to store data on which videos from YouTube the user has seen.||Never|
|yt.innertube::nextId||Registers a unique ID to store data on which videos from YouTube the user has seen.||Never|
|DEVICE_INFO||Tracks the user’s interaction with embedded content.||5 months 27 days|
|VISITOR_INFO1_LIVE||Measures bandwidth to determine whether the new or old player interface is used.||5 months 27 days|
How to manage cookies in general
More information about cookies generally can be found at:
You can find out how to opt out of being tracked by Google Analytics by visiting:
As well as cookies, we may use pixel tags (which are also known as web beacons and clear GIFs) to track your actions on our site. Unlike cookies, which are stored on the hard drive of your computer or mobile device by a website, pixel tags are embedded invisibly on web pages.
Pixel tags measure the success of our marketing campaigns, compile statistics about how our site is used, and help us to manage our content.
That’s the way the cookie crumbles…
To be clear, a cookie cannot read data off your system or cookie files created by other sites, but a service provider can use the same cookie to recognise your computer or device across different sites.
You can set your system not to accept cookies if you wish (for example, by changing your browser settings so cookies are not accepted). However if you do, it’s important we let you know that some of our features may not function properly. For example, you might have to log into your account more than you have previously as we won’t remember you’ve already entered your password - or if you were to leave a window open with a partially finished quote for car insurance with us, the page might time out and we may have forgotten the details you entered.